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Leading from the Front Line Simulation Overview/Description In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a knowledge base.
This simulation is based on the SkillSoft series Leading from the Front Line. It has links to the following courses: LEAD0121, LEAD0123, LEAD0124 and LEAD0125.
Target Audience Frontliners, middle and upper-level managers, or anyone interested in developing leadership skills.
Expected Duration 0.5
Lesson Objectives:
Leading from the Front Line Simulation
Demonstrating the qualities of leadership.
Encouraging new ideas.
Sharing the decision making power.
Empowering and energizing associates.
Navigating office politics.
Leveraging knowledge and problem solving.
Managing knowledge workers in a learning culture.
Creating a knowledge base.
Fostering methods to increase intellectual capital.
Course Number: LEAD0120
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