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Communication Skills for Successful Management Overview/Description Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal communication, listening, assertive communication, and writing and learn how to apply these strategies appropriately. Thus prepared, you will enter your new role as a manager with the ability to communicate more clearly and more effectively.
Target Audience This course is designed for technical professionals who are considering managerial positions within their organizations.
Expected Duration 3.0
Lesson Objectives:
Effective Listening Strategies
recognize the benefits of effective listening as a technical professional preparing for a management position.
match the elements associated with a reciprocal communication model to an example of each.
assess whether technical professionals in a simulated dialogue effectively demonstrate the appropriate cues for verbal and nonverbal listening.
apply effective active listening strategies in work-related situations.
Verbal and Nonverbal Communication
recognize the benefits of using appropriate verbal and nonverbal communication as a technical professional moving into a management position.
identify the characteristics that promote an influential image within a business setting.
identify the attributes associated with a positive attitude.
apply effective verbal strategies to promote employee productivity in a given scenario.
Assertiveness Skills
recognize the benefits of assertiveness skills as a technical professional moving into a management position.
identify the steps in the assertiveness process.
use appropriate assertiveness strategies with specific management scenarios.
Written Communication
recognize the benefits of effective written communications to improve management effectiveness.
match the purposes of written communication with corresponding examples.
evaluate business documents to recommend improvements for demonstrating effective dynamic writing techniques in a given scenario.
demonstrate clear and concise writing techniques in a given situation.
Course Number: MGMT0122
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